We would categorise our products as a considered purchase and we would recommend that should you have any questions about a specific product to speak to us prior to placing your order. This ensures that you are making a fully informed decision and avoids any unnecessary costs to return a product that may deem unsuitable for your needs.
Our aim is that you are always 100% satisfied with your product however in the event you do need to return an item please read our Returns Policy below.
RETURNS POLICY
When purchasing online you are protected by distance selling regulations whereby you can order goods receive them and review them within 14 days. Should you be unhappy with these goods or wish to return them they must be received in a re-saleable condition in original packaging, made available for collection or returned to House of Stoves / House of Interiors at your cost. For avoidance of doubt, if an oven, BBQ, stove or any other item has been used then this item cannot be resold and it is excluded from our returns policy – statutory rights excepted.
Please check your order for any damages, these must be reported within 24 Hours of receipt.
Upon receipt of your goods please advise House of Stoves / House of Interiors as soon as you note an issue or problem with your order and we will work with you to remedy this. We should be informed in writing by email to enquiries@houseofstoves.co.uk or by the contact form on our website.
Refunds will only be made once returned goods are received and you will receive notification of this.
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you take ownership of your product.
Shipping and Return Process
Please contact us before returning any other items as the return address varies by product.
Return Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, all shipping costs will be deducted from your refund, this includes any costs incurred sending the item to you.
Restocking Fee
We charge a restocking fee of 20% on any returns from House of Stoves. Returns from House of Interiors will be subject to a 25% restocking fee. This does not apply to any products that have arrived with damages.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Partial Refunds
Any item not in its original condition, is damaged or missing parts for reasons not due to our error may receive a partial refund at our sole discretion.